Jarons Furniture Reviews

I purchased a couch set, and the first time I plopped down on it, a piece of wood broke in the back. The sales manager is a clueless individual who seems scared of losing his job for actually helping customers. He pretty much told me to take a hike. I had to haul this couch back to the store on my own two days after buying it. Now, I'm left with a love seat and recliner that go with the couch, which I don't want anymore, and they refuse to take them back. My wife reached out to Greg Jaron, and he promised to call her, but that never happened. Here we are, two weeks later, and still no word from them. They sold us some really low-quality furniture and then didn’t back it up. At Jaron's, it seems like the customer is never right, according to the sales manager. I will never set foot in that store again, and I’ll do everything I can to ensure others don’t either.

The cashier and front desk area in Lumberton really ought to stick to Covid19 protocols! I noticed a bunch of folks hanging around, and one of the staff had her mask down. Plus, I didn’t spot anyone checking temperatures! Just terrible!

Honestly, you’re way better off hitting up a thrift store than wasting your time at this cheap furniture joint. I just moved into a new place and bought a table. After putting it together, I noticed it was covered in scratches. When I reached out a week later, they told me since I assembled it, there was nothing they could do. The woman on the line, Patti, was super rude. She thought she had muted the call and said, 'This girl is annoying.' Then she passed me off to some guy named Gary. When I asked about a refund, he just hung up on me. This place is a total disaster and so unprofessional. I’m never coming back here. Seriously, save your cash!

I believe the products are decent, but it takes a while for them to get back to me on my questions. I'm really hoping they can step up their customer service game.

I've always been a fan of Jarons, but let me tell you, if you're thinking about getting any custom furniture, think again. I recently purchased a couch and a chair, and I decided to change the pattern. The chair ended up looking worn in some areas, and I got the runaround from several staff members. The fabric company sent someone out who clearly didn’t know what he was doing, and I ended up sending pictures three times myself. I went to the Bordentown location and talked to the manager, who just shrugged and said there was nothing they could do since it was a custom piece. He promised to send more pictures to them and said they’d get back to me in a week. Well, a week went by, and I never heard a peep, so I just covered the chair up. It’s a bummer to spend that much cash on something that looks so bad. Plus, it felt way more comfortable in the store than it does at home. So, if you’re considering anything custom, be warned—you might end up stuck with something you don’t like. I’m done with Jarons for good. I spent way too much to have this kind of hassle, especially after having to refurnish my place due to a house fire. Just really bad service all around.

THIS YEAR, I BOUGHT A NEW HOUSE AND CHECKED OUT A FEW FURNITURE STORES. JARON'S WAS ONE OF THEM. AS I WALKED IN, I WASN'T GREETED BY ANY OF THE SALES STAFF. IT FELT LIKE THEY WERE COMPLETELY OUT OF TOUCH WITH THE 'OLD SCHOOL' CUSTOMER SERVICE. YOU CAN'T SELL FURNITURE LIKE THAT. THEY HAD SOME DECENT OPTIONS, BUT THEY WERE PRETTY CHEAP. I ENDED UP BUYING A COUPLE OF THINGS AND NOW I WISH I HAD GONE SOMEWHERE ELSE.

WHEN MY ITEMS WERE DELIVERED, THE DELIVERY GUYS WERE REALLY UNPROFESSIONAL AND RUDE. I FELT VIOLATED IN MY OWN SPACE BECAUSE OF THEIR DISRESPECTFUL BEHAVIOR.

I'M NEVER SHOPPING AT JARON'S AGAIN. THERE WAS NO APOLOGY, AND I DIDN'T GET ANY DISCOUNT FOR THEIR BAD ATTITUDE. I WON'T BE RECOMMENDING JARON'S TO MY FRIENDS OR FAMILY. THEY REALLY NEED TO GET IT TOGETHER WITH THEIR CUSTOMER SERVICE.

I bought a hutch buffet set for my dining room. Unfortunately, the set arrived damaged, and the nails were poking through the chairs. They didn’t fix it or give me a refund. Instead, they took all the furniture back and sold it in their defective section for just $50, while I had paid $3500. I still haven’t seen a refund or any store credit. When I call, no one seems to know who Greg or his family are. Yet, Greg Jaron is always on TV claiming to be the owner, and he’s listed as such on the website. When I reach out, they say he’s on vacation. Seriously, don’t buy anything from this site; they just take your cash and disappear. Oh, and I have a judgment against them that they won’t pay. - Crystal from Cherry Hill.

I was promised my furniture would arrive in just 3 days. But on the day it was supposed to come, the delivery guys informed me that the items were damaged and had mold. When I reached out to Jarons, they told me to wait an additional 2 weeks for my order. I had already tossed my old mattress, so my wife, our 1-year-old daughter, and I ended up sleeping on the floor. I had made plans based on what I was told. Unfortunately, when I contacted Jarons, I didn’t get any empathy or kindness from anyone. The staff I spoke with were downright rude. The second delivery? Same issue again! I can't believe it! When I called Jarons once more, I was abruptly hung up on. I tried again, but they kept me on hold for ages, and the woman I spoke to was really unfriendly. They rescheduled my delivery for later that same day. I’m extremely unhappy with their service and won’t be shopping here again. I didn’t get any sort of discount or even a hint of compassion for what I went through! They told me there was nothing they could do to help.

Overall, everything went well, but I’ve got a thought for the management to consider. Right now, the only payment method is in-store. It’d be awesome if they could let customers pay any leftover balance online or via phone.

I made a purchase and collected my furniture on the same day. I paid at one location and was supposed to pick it up at another. I was assured that everything would be ready, but when I arrived, the recliner was missing and wouldn’t be available for at least four days. I managed to deal with that, but when I got home, I found that the loveseat had a bit of damage on one corner, and the couch was broken on the backside. Plus, the fabric was coming apart at the seams.

I was really thankful for the awesome sales support, quick shipping, and friendly folks at the company, including the delivery crew. I'll definitely come back as a customer when I need something again.

Thanks a bunch!

Best,
Carol McCormick

The salesperson suggested options for the ideal furniture that would fit our needs. Once I shared what we were after, he showed us a bunch of bedroom and living room sets that fit our budget. I've never had an issue with your shop and have pointed it out to friends and family who were on the hunt for furniture.

I bought a whole bunch of new furniture from Jarons for my new place. Just a day before it was set to arrive, I learned that my headboard had fallen off the truck and would take longer to get here. On delivery day, the guys said the couch seemed damaged, so they took it back to the store. Even though some of my stuff was delayed by a week, I really appreciate that Jarons is committed to not sending out damaged items. I'd totally recommend Jarons to my friends and family.

I bought 6 chairs, with 4 set for delivery and 2 still on backorder. Unfortunately, two of the armchairs got damaged during shipping and weren't sent. Otis was really nice and handled it like a pro, mentioning that I’d get a call. After waiting two days with no word, I decided to drop by and see what was up. Ronnie informed me that they’d reach out when the replacements arrive. Fingers crossed someone will get in touch about rescheduling the delivery for the 4 remaining chairs. You can reach me at 609-760-6090, just give a shout when you have an update.

No aggressive or intrusive salespeople. They pointed us in the right direction for what we needed and even worked on the price with us. The transaction went smoothly - no problems at all.